Help Center
Help Center
Help Center
Help Center
Help Center
Help Center
Help Center
Help Center
Help Center
Help Center
How it works
What exactly is Picase?
Picase is a protective phone case with a built-in e-ink display on the back. E-ink is bistable: once an image is written, it stays visible without using power until you change it again.
How does the case show my photo?
Will this drain my iPhone battery?
Using and customizing
How many times can I change the image?
Unlimited. There is no change counter or cycle limit for typical use.
Do I need internet to change images?
What kinds of images look best on e-ink?
Here can be a commonly asked question about your product or service.
Will Picase interfere with Apple Pay, Wi-Fi, or cellular signal?
Does wireless charging still work? What about MagSafe?
Shipping and orders
Where do you ship?
Picase offers worldwide shipping.
If you have doubts if we can deliver to your country, please reach out to our team via support@picase.co. They will make sure we will deliver to you!
How long does it take to process my order?
Who delivers my order?
Will I have to pay duties or import taxes on delivery?
Do all shipments include tracking?
Can I change my shipping address after placing the order?
Do you offer free shipping?
Support and warranty
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What if I want to return my order?
What if I want to return my order?
What kind of warranty does Picase offer?
Still need help?
We're at your service
Our support team isn’t just fast, it’s actually helpful. Every message is answered by someone real, who knows the product and cares about solving your issue. Whether it’s a question, a problem, or feedback, we’re here to make sure you always feel supported.

Our customer support is available Monday to Friday: 8am - 8:30pm (GMT)
Average answer time: 2hrs